security principles

Security Principles

We understand that protecting your customer's data is vital for you. It's just as important for us. We're tired of "free" products which actually make money by selling your data.Bugfender is fully committed to safeguarding the data we're handling for you. Here is how we do it:

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Here is how we do it

customer data

Your Customer's Data is Yours

… and we operate by this principle. We don't use your customer's data, we don't sell it to third parties, and we dont target your customers with ads, tracker cookies or anything like it. Period.

user account protection

User Account Protection

Team members' passwords are securely stored using a password-based key derivation function, making them unguessable by staff or intruders.

We offer two-factor authentication via time-based one-time passwords (Google Authenticator, Authy), FIDO U2F Security Keys (YubiKey, Krypton), and SMS phone validation as a fallback.

An audit log tracks recent account and team activity. If customer support accesses your account to assist you, their actions will be logged for transparency. Our staff always uses two-factor authentication for maximum security, even if you do not.

data protection

Data Protection

All network communications involving your logs are protected with TLS 1.3 and strong cipher algorithms. For compatibility, TLS 1.2 is also accepted. Your data is always authenticated and encrypted in transit and at rest.

Our staff uses two-factor authentication to access your data. Only select customer support and operations employees have access, and they receive security training.

We operate datacenters in multiple, distant locations EU locations for quick recovery. Custom datacenters are available upon request.
Contact us for more information.

customer data
customer dataCSA STAR CAIQ customer dataISO Certificate

Compliance

Bugfender complies with GDPR and can process customer personal data under GDPR. You can sign a Data Protection Agreement with us for standard data categories. This includes support for data access, rectification, erasure, expiration, portability, export, and breach notification.

ISO Certification

Bugfender is ISO 27001 certified. Our code follows a Secure Development Life Cycle, with manual and automated reviews, and penetration tests. We have an incident response process, perform employee background checks, training, and supplier vetting. We process data at ISO 27001-certified data centers in the EU, ensuring legal, physical, and logical security, regular audits, and staff training. Your financial information, such as credit card data, is securely managed by a third-party PCI-certified supplier.

Highly sensitive workloads

Bugfender On-Premises or Private Instance editions support PCI and HIPAA-compliant workloads or those requiring data locality. Enterprise customers can sign custom contracts if specific language is needed.
Contact us for more information.

Testimonials

What Do Our Customers Say?

Bugfender is helping thousands of developers all over the world to release superb, bug-free applications.

  • David Dunham

    David Dunham

    Six Ages

    On many occasions Bugfender enabled me to look into a bug before the QA had even reported it.

  • John Jordan

    John Jordan

    Diseny

    Bugfender helped us to fix a production level bug in our app that we just couldn't replicate ourselves.

  • Billy Lo

    Billy Lo

    Sidekick-App.com

    We leverage a ton of sensor data and having the ability to remotely enable/disable logging for troubleshooting has saved us so much time in guessing what may have caused customer issues.

  • Martin Kovachev

    Martin Kovachev

    GymNadz

    The ability to look under the hood in realtime gives us a much better and faster way to detect and fix issues for production apps!

  • Nabyl Bennouri

    Nabyl Bennouri

    CARFIT

    Bugfender has allowed us to catch issues that we could not find previously while test driving cars.

  • Volodymyt Shevchenko

    Volodymyt Shevchenko

    AppQ

    Bugfender allows me to have remote logs, and investigate really rare bugs and fix them.

  • Roberta Hendricks

    Roberta Hendricks

    Emma

    Our code was developed by a third party, we had no insight as to how things worked in the field. After having major problems, we asked them to integrate Bugfender. It was quick to setup and we were instantly able to discover issues and troubleshoot ourselves. Without Bugfender, we'd have been pretty sunk.

  • Gary Middleton

    Gary Middleton

    Middleton Technologies

    Bugfender was so quick and easy to get set up. In less than 5 minutes I could see my logs come through, which enables me to provide better support. I have tried other debugging tools in the past, but this is way above Crashlytics or any other platforms. Can't believe I didn't find this sooner.

  • Adam Stalek

    Adam Stalek

    Freelancer

    Bugfender just enabled us to easily perform remote debugging across our team, it's just fantastic.

  • Tudor Watson

    Tudor Watson

    Frog Yellow

    Bugfender is very easy to use and offers great support. It's ability to help find silent bugs is invaluable.

  • Steve Webha

    Steve Webha

    Blast Motion

    Just wanted to tell you guys, we are loving Bugfender. Don't know how we made it this far without it. We used to use Lumberjack, but then it didn't support Swift. And, it was always awkward to get log files off devices. Now that is trivial. Nice job! Great web interface.

  • Si-Shi Chen

    Si-Shi Chen

    Honestbee

    We wanted to monitor our users behaviour and see the problems they were facing in real-time on our React Native app, and Bugfender allowed us to do that easily.