Device Centric
No more searching through thousands of logs to find the one you are looking for. Bugfender has a Device/User centric-approach which allows you to drill down to the logs of a single device or user.
Drill down to specific users
Device/User Centric Approach
User Identification
Easily identify users affected by any issue. Bugfender allows you to associate user data with a device, giving you the ability to trace issues back to individual users. This feature helps you provide personalized support and better understand how different users experience your app.
Powerful Search Filtering
Quickly find the device experiencing issues with Bugfender’s powerful search and filtering capabilities. Filter devices by log content, device type, OS version, user ID, or other criteria to zero in on the most relevant data. This targeted approach enables faster debugging and more efficient problem-solving.
Provide Better Customer Support
Enhance your customer support with Bugfender by accessing detailed logs and user-specific data. Quickly identify issues, respond with accurate information, and offer effective solutions without the need for back-and-forth questions. By understanding the exact device conditions and actions leading to an issue, you can resolve problems faster and improve overall user satisfaction, all through our intuitive platform.
Security and Compliance
Bugfender ensures that all data is encrypted both in transit and at rest, and complies with global privacy regulations such as GDPR. This feature is crucial for businesses that prioritize user privacy and data protection.
Device Management
Enable or disable devices for logging to focus on relevant data. Whether troubleshooting specific devices or reducing log volume, this feature gives you precise control, helping optimize platform usage and concentrate on what matters most to your team.