Case Study - Schneider Electric Enhances Global Bug Resolution with Bugfender

Company Overview

Schneider Electric is a global leader in energy management and automation, operating in over 100 countries. With a mission to make energy safer, more reliable, and efficient, the company develops innovative solutions that transform industries and enhance lives. Their vast team of onshore experts and offshore workers collaborates to deliver cutting-edge technologies across the globe. Their mobile applications, built on iOS, Android, and Cordova platforms, are critical tools that support their operations and customer engagement worldwide.

The Challenge

Bridging the Gap Between Dispersed Teams

With several teams working all around the world, Schneider Electric faced challenges in efficiently sharing bug context between developers and testers located in different regions. The geographical separation between offshore workers and onshore experts complicated the debugging process of their iOS, Android, and Cordova applications. Communication delays led to slower bug resolutions and extended development cycles.

The Solution

Implementing Bugfender for Seamless Collaboration

To overcome these challenges, Schneider Electric integrated Bugfender into their mobile applications across all platforms—iOS, Android, and Cordova. Bugfender provided a centralized platform for logging and sharing real-time data, making logs more accessible to both developers and testers regardless of their location. The Feedback feature enabled testers to send detailed reports directly from the app, complete with contextual logs, which streamlined communication and expedited the debugging process.

The Results

Enhanced Efficiency and Faster Bug Resolution

By leveraging Bugfender’s capabilities, Schneider Electric experienced significant improvements in their development process. The integration fostered better communication between globally dispersed teams and accelerated the identification and resolution of bugs across all mobile platforms.

• Optimized Bug Context Sharing: Developers and testers could now access the same logs and feedback in real-time, reducing misunderstandings and the need for back-and-forth communication.
• Improved Accessibility of Logs: With logs readily available, developers could diagnose issues more quickly, even when not physically present with the testing team.
• Utilization of the Feedback Feature: Testers leveraged the in-app Feedback feature to provide comprehensive reports, enabling immediate action on identified bugs.

“Bugfender has significantly improved our bug resolution process. The ability to share logs and feedback instantly between our globally dispersed teams has streamlined our workflow and accelerated our development timelines.”

— Development Team at Schneider Electric

Conclusion

By integrating Bugfender into their iOS, Android, and Cordova applications, Schneider Electric successfully bridged the communication gap between offshore workers and onshore experts. The enhanced collaboration led to quicker bug resolutions and more efficient development cycles, allowing the company to continue delivering high-quality energy management solutions worldwide.